How customers book with you

2 minutes readLast updated August 18, 2026

Summary

The steps a customer goes through on your booking page.

The steps

  1. Service — they choose what they want
  2. Provider — only when more than one person offers it; otherwise the step is skipped
  3. Time — real availability, with only slots where the whole service fits
  4. Details — name, email, phone, and anything else you ask
  5. Confirm — they agree to your cancellation policy, and pay if the service takes payment online

Straight after

The appointment appears on your calendar, the customer gets a confirmation email with a link to manage their appointment, and a client record is created or matched.

See it for yourself

Open your own booking link and walk through it. It is the fastest way to spot a missing photo, a confusing service name, or a policy that reads badly.

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