Section 01
About OperMae
OperMae is a scheduling and appointment management platform used by businesses to manage bookings, payments, waitlists, calendars, teams, and customer communications. This Privacy Policy explains what we collect, how we use it, and the choices you have.
Section 02
Information We Collect
Depending on how you use OperMae, we may collect:
- Name
- Email address
- Phone number
- Business information (name, address, services, hours)
- Appointment details
- Waitlist information
- Payment information (processed securely through Stripe)
- Device and browser information
- Cookies and similar technologies
- Analytics and usage data
- Account preferences and notification settings
Section 03
How We Use Information
We use the information we collect to:
- Create and manage accounts
- Authenticate users and secure the platform
- Schedule and manage appointments
- Send booking confirmations
- Send appointment reminders
- Send cancellation notifications
- Send waitlist updates and opening notifications
- Process payments through Stripe
- Improve and optimize the platform
- Detect, investigate, and prevent fraud and abuse
- Provide customer support
Section 04
SMS Messaging
Consent
If you choose to receive SMS notifications, you expressly consent to receive transactional text messages regarding appointments, bookings, reminders, cancellations, waitlist updates, and account activity.
Frequency and rates
- Message frequency varies depending on your activity.
- Message and data rates may apply.
Reply commands
- Reply STOP to unsubscribe at any time.
- Reply HELP for an automated message with support contact details. It does not start a conversation.
Consenting to SMS notifications is optional and is not a condition of using OperMae or purchasing any service.
Section 05
Mobile Number Privacy
OperMae does not sell, rent, or share your mobile phone number with third parties or affiliates for their marketing or promotional purposes. Mobile information will only be used to provide the SMS notifications you have requested or as otherwise required to operate the OperMae platform.
Section 07
Data Security
We implement reasonable administrative, technical, and physical safeguards designed to protect the information we collect, including encryption in transit, access controls, and ongoing monitoring. No method of transmission or storage is 100% secure, and we cannot guarantee absolute security.
Section 08
Third-Party Providers
OperMae relies on trusted providers to operate the platform, including:
Stripe
Payment processing
Processes payments securely.
Twilio
SMS delivery
Transactional appointment notifications.
Resend
Transactional email
Appointment and account emails.
Supabase
Authentication & database
Secure account authentication and data storage.
These providers process information only as necessary to operate OperMae services and are bound by their own security and privacy obligations.
Section 09
Your Choices
- Update your profile and notification settings at any time
- Disable SMS notifications in your account settings
- Reply STOP to opt out of SMS messages
- Request account deletion from your OperMae account. The account stays in a 30-day recovery period, and its email and verified phone stay reserved. After that period the account is deleted. Those identifiers can be used to register a new account, which does not restore the deleted business. Stripe may keep its own payment records. Platform staff can also close an account immediately when authorized.
Section 10
Privacy Rights
Depending on where you live, you may have rights to access, correct, delete, or port your personal information, and to object to or restrict certain processing. Applicable laws may include the GDPR, the UK GDPR, the CCPA/CPRA, and other state or regional privacy laws. To exercise any of these rights, contact us using the details below.
Section 11
Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our services, legal requirements, business practices, or platform features. When changes are made, we will update the “Last Updated” date at the top of this page. Continued use of OperMae after those changes become effective constitutes acceptance of the updated Privacy Policy.
Section 12
Contact
Questions or requests about this Privacy Policy? Email [email protected].
Still have questions?
Contact our support team if you need clarification regarding these documents.
Contact Support