Cancellation policy
Managed with your location details under Booking Page → Locations. Set the window in which a customer can cancel freely, and add a note explaining what happens after that. Customers see it on your booking page and agree to it before confirming, and it is repeated in their confirmation email and on their manage-appointment page.
Payment rules live on the service
How a customer pays is set per service under Booking Page → Services:
- Free — nothing to pay
- Pay online — the full price is paid while booking
- Pay in person — nothing is collected online
- Deposit required — the deposit is charged at booking and the rest is collected in person
Online payment and deposits require a connected Stripe account.
Keep it short
Write the policy the way you would say it. Anything longer than a few sentences belongs in your questions and answers.