The manage link
Confirmation and reminder emails include a secure link to the customer's appointment. It works without an account or password.
What they can do there
- See the date, time, service, provider, location and arrival instructions
- Add the appointment to their calendar
- Reschedule to another available time
- Cancel, within your cancellation policy
What you see
Anything they change appears on your calendar immediately and is recorded in the appointment's activity, so you always know what changed and when.
Outside your policy window
Once the cancellation window has passed, the page tells the customer to contact you directly, using the public phone and email on your location.