Appointment reminders

2 minutes readLast updated August 18, 2026

Summary

Reduce no-shows by reminding customers before they arrive.

Set them up

Settings → Notifications. Turn reminders on and choose how far ahead they go out — a day before, a couple of hours before, or both.

Which is best

A reminder the day before gives people time to reschedule; one a few hours before catches those who forget on the day. Many businesses send both.

Who gets them

Every customer with a contact method on their booking, including appointments you added yourself.

Checking they went out

Every message sent is listed under Settings → Notifications → History, and on the appointment and client timelines.

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